Workforce management that keeps programs staffed.
Recruiting, training, forecasting and scheduling handled by us, so your program scales without hiring drag.
What we handle
Recruiting
Sourcing and assessing agents against the role, not just a resume.
Training
Product, systems and soft skill training with a certification before go live.
Forecasting
Volume forecasts by hour and channel, checked against reality daily.
Scheduling
Shifts that cover demand while respecting people's time.
Real time management
Live queue watching, so waiting customers get help quickly.
Coaching and QA
Team leads coach with scored examples from real contacts.
How we run it
A plan with dates you can hold us to.
Plan headcount
Forecasts turn into a staffing plan with hiring dates.
Hire and train
Cohorts start together and are certified before taking live contacts.
Schedule to demand
Shifts follow the daily curve, not a flat roster.
Review and adjust
Forecast accuracy and attendance are reviewed every week.
A good fit for
Questions we hear often
How quickly can you add people?
Hiring cohorts are planned against your forecast. We agree lead times during design.
How do you handle attrition?
Through better hiring fit, career paths, coaching and a bench for backfill.
Can you manage our existing team?
Yes. We can take on workforce management for a team you already have.
Related services
Ready to talk about talent and workforce management?
A solutions lead will reply within one business day with a first plan.